Informal Request for ATI Records Previously Released

Organization: Canada Border Services Agency

Year: 2024

Month: December

Request Number: ZA-2024-23499

Request Summary: Monthly records from January 1, 2023 to October 31, 2024, from the Canada Border Services Agency (CBSA) Assessment and Revenue Management (CARM) project Helpdesk, broken down by how many CARM help requests were received via telephone or online ticketing system, number of resources assigned by the CBSA, and hours of overtime logged.

Disposition: All disclosed

Number of pages: 1

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This information is collected for statistical purposes and is published annually on the Government of Canada Info Source website. (www.infosource.gc.ca)

Academia: Those who are engaged in higher education and who require information for research purposes.

Business (Private Sector): Those who are employed by the private sector, including lawyers and consultants, and who require information for their business or on behalf of another individual.

Media: Those who are employed by a radio or television company, a newspaper or magazine, or any online newspaper or blog, etc., and who require information for media purposes.

Organization: Those who are working or volunteering for an organization and who require information for that organization.

Member of the Public: All other members of the public who require information for their own purposes.

Please note To the extent possible, the institution will return the requested records in the format selected, but it may not be able to accommodate all electronic formats due to size limitations.
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Please Note: Institutions will work to respond to your request for this previously released package as soon as practical.
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