Informal Request for ATI Records Previously Released

Organization: Canadian Transportation Agency

Year: 2025

Month: January

Request Number: A-2024-00013

Request Summary: "Provide records since January 1, 2019 regarding the number of complaints per month, per airline, and by category (delay, damage, etc.), as well as the status of complaints (ongoing, under mediation, resolved), the resolution time, and projections for the next three years.

Disposition: All disclosed

Number of pages: 427

Comments: N/A

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This information is collected for statistical purposes and is published annually on the Government of Canada Info Source website. (www.infosource.gc.ca)

Academia: Those who are engaged in higher education and who require information for research purposes.

Business (Private Sector): Those who are employed by the private sector, including lawyers and consultants, and who require information for their business or on behalf of another individual.

Media: Those who are employed by a radio or television company, a newspaper or magazine, or any online newspaper or blog, etc., and who require information for media purposes.

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Please note To the extent possible, the institution will return the requested records in the format selected, but it may not be able to accommodate all electronic formats due to size limitations.
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